Terms & Conditions
Effective Date: 5/1/2025
​
Welcome to Tailored By Winston! These Terms & Conditions govern your use of our website and the services offered through it. By accessing or purchasing from our site, you agree to be bound by the following terms.
1. General Information
Tailored By Winston is an online boutique specializing in luxury pet accessories. This website is hosted on the Wix platform. By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by these terms.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase on our site.
3. Products and Orders
All products are subject to availability. We reserve the right to limit the quantities of any products or services we offer and to discontinue any product at any time.
Pricing is subject to change without notice. We use Avalara to calculate and collect applicable sales taxes based on your location.
4. Payments
All transactions are processed securely through Wix Payments. We accept major credit cards and any payment methods offered by Wix.
​
Your personal payment information is handled securely and is not stored on our servers.
5. Shipping
We offer domestic shipping through Shippo, which allows us to provide reliable and scalable shipping services. Shipping fees and timelines are displayed at checkout. We are not responsible for delays caused by third-party carriers.
6. Refund Policy
Due to the custom and handmade nature of our products, all sales are final. However, if you receive a defective or damaged item, please contact us at hello@tailoredbywinston.com within 7 days of delivery. We will evaluate the issue and offer a replacement if appropriate.
7. Reviews and User Content
Customers may leave reviews on products they’ve purchased via Wix Reviews. We reserve the right to remove any content we deem inappropriate, offensive, or misleading.
8. Third-Party Tools and Data Collection
We use Twipla for anonymized session recordings to better understand how visitors use our website. Twipla is 100% GDPR and CCPA compliant and does not use cookies or store personally identifiable information.
​
We also feature an Instagram feed on our homepage. By interacting with this content, you may be subject to Instagram’s own data policies.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how your information is collected, used, and protected.
10. Intellectual Property
All content on this site, including but not limited to product images, descriptions, branding, and logos, is the property of Tailored By Winston and may not be used without our written permission.
11. Modifications to Terms
We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website.
12. Contact Information
For questions about these Terms, please contact us at: